Privacy Policy

Last updated: December 28, 2025

Serenade Range (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, serenaderange.com (the “Site”), purchase tickets, sign up for our mailing list, or engage with us in any way. By using our Site, you consent to the practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Site and our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information You Provide

  • Contact information: name, email address, phone number
  • Payment and billing details: collected securely through third‑party payment processors (we do not store full card numbers)
  • Event‑related information: ticket purchases, registrations, preferences, and attendance history
  • Communications: messages you send us via forms, email, or social media

Automatically Collected Information

When you visit the Site, we may automatically collect:

  • IP address and general location
  • Browser type and version
  • Device type
  • Pages visited, links clicked, and time spent on the Site
  • Referring website URLs

This information helps us improve site performance and user experience.

Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences
  • Keep items in your cart while browsing
  • Analyze website usage and performance

You may disable cookies through your browser settings, but the Site may not function optimally.

2. How We Use Your Information

We may use your information for:

  • Processing ticket purchases and event registrations
  • Communicating event details, updates, and service messages
  • Sending newsletters or promotional emails (only if you opt in)
  • Responding to inquiries and support requests
  • Improving the Site and tailoring content
  • Ensuring compliance with policies and applicable laws

3. How We Share Your Information

We do not sell your personal information. We may share information only with:

  • Service providers: ticketing platforms, email services, payment processors, event software
  • Legal authorities: if required by law, legal process, or to protect our rights or safety
  • Event partners or vendors: only when necessary to facilitate services you request

Each third‑party provider maintains its own privacy policy and practices.

4. Payment Processing

Payments are processed through trusted third‑party services such as WooCommerce, Square, or Stripe. We do not receive or store full credit card details.

5. Email & Marketing Communications

You may opt into receiving emails from us, including event announcements, news, and promotions. You may unsubscribe at any time using the link in any email.

6. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we may have information from a child under 13, please contact us so we can remove it.

7. Data Retention

We retain personal information only as long as needed to:

  • Provide services
  • Maintain transaction records
  • Meet legal or accounting requirements

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access personal data we hold
  • Request corrections or deletions
  • Withdraw consent for marketing communications

To request access or changes, contact us using the information below.

Requesting Data Deletion

If you would like your personal data deleted from our systems, you may submit a request at any time by contacting us at SerenadeRange@gmail.com. Please include the email address associated with your account or ticket purchase so we can locate your information.

Once we verify your identity, we will:

  • Remove your personal data from our active systems, unless we are legally required to retain certain records (such as transaction history for tax purposes)
  • Notify you when the deletion process is complete

We aim to fulfill all verified data deletion requests within 30 days.
Depending on your location, you may have the right to:

  • Access personal data we hold
  • Request corrections or deletions
  • Withdraw consent for marketing communications

To request access or changes, contact us using the information below.

9. Security

We take reasonable steps to protect your information, but please understand that no system is 100% secure. Use the internet and our Site at your own risk.

10. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may revise this Privacy Policy occasionally. The updated date at the top of this page indicates when the latest changes were made. Continued use of the Site means you accept the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

Serenade Range
12290 FM 344 E
Whitehouse, TX 75791
📧 SerenadeRange@gmail.com

Thank you for visiting Serenade Range! We’re committed to keeping your information safe while you enjoy our concerts and events.